Thank you for choosing LS Jewellers. We strive to provide the highest quality products and services, including our Digital Gold (DigiGold) platform. Please read our cancellation and refund policy carefully.
Digital Gold (DigiGold) Purchases
- No Cancellations: Due to the live, market-linked nature of gold prices, all digital gold purchases are final. Once a transaction is successfully completed and gold is credited to your digital vault, the order cannot be cancelled or reversed.
- Redemption: You may redeem your accumulated digital gold balance for physical jewellery at our store in accordance with our redemption guidelines.
- Failed Transactions: If your payment is deducted but the digital gold is not credited to your account due to a technical error, the deducted amount will automatically be refunded to your original payment method within 5-7 business days.
Physical Jewellery (If applicable online)
- We do not offer cash refunds for physical jewellery once purchased.
- In case of a manufacturing defect, items can be exchanged within 7 days of purchase, provided the product is unused, in its original condition, and accompanied by the original invoice and certificates.
- Custom-made or personalized jewellery orders cannot be cancelled once production has started and are strictly non-refundable.
Contact Us
If you have any questions or concerns regarding a transaction, please contact our support team immediately so we can assist you.